Please contact us for a return authorization number. All returns must have a return authorization number on the package.
Returned orders will not be accepted:
1: Without an authorization number.
2: After 21 days from invoice date.
3: If supplies are partly used.
4: If original boxes are marked, written on, damaged or have stickers on them.
To receive a refund or exchange, all products must be returned in the original packaging and in “as new” and saleable condition. Returns not meeting these conditions will be returned at customer’s expense or held for customer pick up. All returns approved by Filmsource after inspection will be subject to a 25% restocking fee. The 25% restocking fee will be waived if the product is deemed defective by Filmsource and all of the 4 return requirements above have been met. Shipping charges are not refundable.
Credit Card Charges / Discrepancies: You agree that prices will be deemed accepted by you for all purposes and will no longer be subject to action after 60 days of charge date.
International Orders: Be advised that orders shipped to international locations will be accessed import duties and possibly other charges which we cannot forecast. Further, Filmsource is not responsible for any of these charges.
Filmsource must be notified within 7 days of receipt of any damages or shortage. All claims must be accompanied by a signed freight claim noting the damages or shortage. Without such proof of claim, no credit will be given.
Please read all of the Terms & Conditions