All of our sales happen online, but our headquarters are in Maryland Heights, MO. We have multiple warehouse locations in St. Louis, Richmond, VA, and Orange County, CA, so we can ship easily and quickly across the country.

No, we only ship in the US and Canada.

Some of our products are made in the US, and some aren’t. There is a small American flag on the product pages for those made in the US.

To receive a refund or exchange, all products must be returned in the original packaging and in “as new” and saleable condition. Returns not meeting these conditions will be returned at customer’s expense or held for customer pick up. See our full Return Policy for more information.

All equipment warranties are limited to the original manufacturer’s warranties prevailing at the time of purchase.

Yes! Customers enrolled in our loyalty rewards program will get free shipping and a 3% discount on orders over $199. Learn more about the terms and conditions.

Yes. If you would like to use a purchase order, you are required to complete a credit application to be considered.

If your machine needs repairs, please contact Filmsource for information on equipment repair. The product might be under manufacturer warranty or our service department could possibly repair it. We do not repair all equipment, and you’ll need to ship the equipment to us for repairs.

Please contact Filmsource directly for assistance. There are about 300 different machines, and they use different transparency film. We can help you figure out which film goes with your machine.

Travel time depends on which warehouse it ships from. We have warehouses in St. Louis, MO, Richmond, VA and Orange, CA. Orders of in-stock items received by 2:00 pm EST will ship the same business day. Other products are normally shipped in 1-3 business days.