All of our sales happen online, but our headquarters are in Maryland Heights, MO. We have multiple warehouse locations in St. Louis, Richmond, VA, and Orange County, CA, so we can ship easily and quickly across the country.
To receive a refund or exchange, all products must be returned in the original packaging and in “as new” and saleable condition. Returns not meeting these conditions will be returned at customer’s expense or held for customer pick up. See our full Return Policy for more information.
If your machine needs repairs, please contact Filmsource for information on equipment repair. The product might be under manufacturer warranty or our service department could possibly repair it. We do not repair all equipment, and you’ll need to ship the equipment to us for repairs.
Travel time depends on which warehouse it ships from. We have warehouses in St. Louis, MO, Richmond, VA and Orange, CA. Orders of in-stock items received by 2:00 pm EST will ship the same business day. Other products are normally shipped in 1-3 business days.